We are experts on human cognition, emotions and behaviors. We approach the complexity of the human being in order to discover the key learnings that guide business strategy and identify the new opportunities. We count with labs in Spain (Madrid) and Latam (Mexico DF, Bogota and Santiago), our team comprises of different profiles, such as UX researches, designers and UX experts.
Spanish and English (not recommended in most cases).
Spain still has a strong cultural and folk tradition that affects work calendar; depending on the city and the dates, the recruiting might be difficult and this needs to be considered in advance.
It is convenient to avoid setting up a field on a Friday in the evening or the day before bank holidays.
If recruiting people from a database, make sure there are extra participants; it is frequent to face dropping outs.
The geographical dispersion: it is recommended, due to the large size of Spain, to replicate the project in different cities, being Madrid, Barcelona and Valencia the most common ones. On brand image studies, it is quite common to find substantial differences in the perception and behavior of the user / consumer according to the city in which they are located.
Flexibility and openness with the recruitment agency: it is convenient to make it part of the team. In this way, if complications arise (eg. it is difficult to find a profile or a participant has just canceled) the agency will have the confidence to tell you and offer you viable solutions or find them together.
Spanish consumers usually speak out their minds in an open and sincere manner. They are quite critical and need to express complaints related to previous experiences with the brand; in these cases, it is necessary to allow them to talk about it and kindly redirect them to the topic of discussion.
Cities:We cover all Iberian area.
C/ Ríos Rosas 26, 5ª planta
28003 Madrid, Spain