ExtraHut

Poland

Warsaw

Wroclaw

ExtraHut is a UX/UI design company located in Poland, as a part of TenderHut - international Technological Capital Group. As a team of experienced specialists, we provide high-level services in research, analysis and prototyping areas. We pay particular attention especially to the research stage, using various methods and techniques, from in-depth interviews and surveys, through user tests and eye-tracking, to more specialised research depending on the customer's specific requirements. We support IT teams at every stage of interactive product development.

Company Facts


2018	12	3
Founded	Employees	Researchers

Services Offered in Poland

Qualitative Research

In-depth interviews
Focus groups
Ethnographic research

Other

Fake door tests

Quantitative Research

User tests (stationary, remote, moderated)
Eyetracking
Surveys / questionnaires
A/B and multivariate tests
Statistics analysis
Card sorting
Tree testing

User Research in Poland

Key Points about the Polish Market

Languages research can be conducted in:

Polish (native) and English.

Challenges for recruitment of research participants:

Necessary attractive salary for participants. Frequent availability of users outside normal business hours. A high percentage of non-attendance of participants on the date set. The need to identify "full-time", experienced UX research participants.

Cultural pitfalls and solutions, how to’s, typical response behaviour:

Polish participants aren't straightforward when it comes to negative feedback, so you need to make sure they will be comfortable with sharing their remarks. Older people usually blame themselves for problems with usability.

Any other information that a foreign researcher might find useful

High social awareness of various types of research in order to provide higher quality services.
A high level of technological maturity of society. What is worth emphasizing, people in the age group 50+, even if they have smartphones, might not be familiar with using mobile apps or web browsers on mobile devices.
Willingness to participate in research among all age groups.
Inborn national ability to express opinions. Fear of being assessed personally. Fear of publishing results or recordings from research.

Typical response behaviour and how to deal with it.

Lack of unambiguous type of behaviour of participants. Just in case we inform participants that we are not designers of tested interface (even if we are).